LineDanceHero Support
Welcome to LineDanceHero Support!
We’re here to help you get the most out of LineDanceHero. Whether you need assistance with your account, have a question about the app, want to report an issue, or need help deleting your account, you can find information below.
Contact Support
Have a question, encountered a problem, or need assistance?
Email: support@linedancehero.com
You can contact us about:
- Account registration and sign-in issues
- Password resets and account access
- Technical problems, bugs, or unexpected app behavior
- Dance information, playlists, and activity tracking
- Venue and event information
- Community interactions and safety concerns
- Privacy questions and personal information requests
- Account deletion
- General feedback and suggestions
When contacting support, please include a description of the issue and any relevant details that could help us investigate.
For technical problems, it may be helpful to include your device model, iOS version, and a description of what happened.
Please do not send passwords, authentication codes, or sensitive personal information.
We aim to respond to inquiries as promptly as reasonably possible. Response times may vary depending on the nature and complexity of your request.
Account and Sign-In Help
I can’t sign in to my account.
First, confirm that you’re using the same sign-in method you originally used to create your account.
LineDanceHero supports email authentication and supported third-party sign-in options, including Apple and Google.
If you created your account using Apple or Google, try signing in with that same provider.
If you registered using an email address and password, use the available password-reset option if you no longer remember your password.
If you continue to experience problems, contact support@linedancehero.com.
I forgot my password.
If you registered with an email address and password, use the password-reset option on the sign-in screen and follow the instructions sent to your registered email address.
Check your spam or junk folder if you do not receive the message.
If you use Sign in with Apple or Google, your authentication credentials are managed through that provider.
I no longer have access to my email address.
Contact support@linedancehero.com and explain the situation.
For your security, we may need to verify your authority to access the account before making changes or disclosing account information.
We cannot guarantee account recovery if ownership cannot be reasonably verified.
Managing Your Profile and Privacy
LineDanceHero provides settings to help you manage your profile and certain information visible to other users.
How do I change my profile information?
Open the Me section of the app and use the available profile-editing controls to update supported details.
How do I control who can see my location?
LineDanceHero provides profile-location visibility options that may include:
- City and country: Other users can see your profile city and country.
- Country only: Other users can see your country but not your city.
- Hidden: Other users cannot see your profile city or country through supported profile features.
These settings control profile-location visibility. They do not automatically hide locations or identifying information that you include in posts, photographs, event submissions, or other shared content.
How do I manage device location permission?
You can manage LineDanceHero’s location access through your iPhone’s Settings.
Disabling location permission may limit nearby venue and event discovery features.
For more information about how location data is processed, see our Privacy Policy.
Report a Problem or Community Concern
We want LineDanceHero to be a welcoming and respectful community.
If you encounter inappropriate behavior, misleading content, harassment, impersonation, or another safety concern, use the available in-app reporting features or email:
When submitting a report, include relevant details such as the username, content, venue or event listing, and a description of the concern.
Screenshots may be helpful when appropriate.
We review reports and may take action consistent with our Terms of Service and applicable law.
We cannot guarantee a particular moderation outcome or response time.
If you believe someone is in immediate danger, contact local emergency services.
Venue, Event, and Dance Information
LineDanceHero helps users discover dance-related information contributed by the community and other sources.
However, venue schedules, event dates, admission prices, and dance programming may change.
We recommend confirming important event details directly with the venue or organizer before attending.
If you discover inaccurate or outdated information, please contact support@linedancehero.com with the relevant details.
We appreciate corrections that help keep the LineDanceHero community informed.
Delete Your LineDanceHero Account
You can request deletion of your LineDanceHero account directly through the mobile application.
How to delete your account
- Open the LineDanceHero app.
- Select Me from the bottom navigation.
- Open Settings.
- Select Delete Account.
- Review the information presented, type the confirmation word shown on screen (in English, DELETE), and confirm.
- If you signed in with Apple, the app also asks you to confirm with Apple so that LineDanceHero can be disconnected from your Apple ID. If that step does not complete, you can still delete your account; afterwards, you can remove LineDanceHero under Settings → your name → Sign in with Apple on your iPhone.
Account deletion is intended to be permanent. Once your account has been deleted, you should not expect to recover your profile, personal playlists, or other removed account information.
Uninstalling LineDanceHero does not delete your account.
What happens when I delete my account?
Our account deletion process is designed to remove your active account and associated personal information, including applicable:
- Your sign-in is disabled, and your email address and sign-in identifiers are replaced with anonymous placeholders
- Profile information
- Your posts, comments (including replies that other people wrote on your posts), playlists, photographs, and videos
- Your learning progress, check-ins, dance-counter sessions, achievements, follows, blocks, and settings
- Other account-specific records
Your uploaded files are removed by an automated process that retries if a step fails. This is not instantaneous, and we cannot give a fixed completion time. A photograph or video that someone had already viewed may remain viewable for a short time afterwards, because copies can be cached.
Will all my contributions be removed?
Not necessarily.
Certain contributions to shared community resources, such as venue listings, event listings, dance catalog information, and dance submissions or suggestions, may remain after account deletion where permitted by applicable law.
Retained contributions are no longer linked to your original public profile, but they may remain associated with a placeholder for your deleted account. Likes, event RSVPs, song-request votes, reports, and moderation records may remain in the same way. Retained text can still contain information that identifies you, so these records are not guaranteed to be anonymous.
Information retained for legal, security, operational, or backup purposes may also remain for a limited period or as otherwise permitted by law.
If you believe retained content contains personal information that should be reviewed or removed, you can ask us to review or remove it by contacting support@linedancehero.com.
For additional information, please review our Privacy Policy.
I can’t access my account. How can I request deletion?
First try to get back into your account: use the password-reset option, or sign in again with Apple or Google, and then delete your account in the app.
If that is not possible, email:
Use the subject line Account Deletion Request.
Include the email address associated with your LineDanceHero account, if known, and explain that you wish to delete it.
Before we delete an account, we need to confirm that the request comes from the account holder. We will ask you to confirm that you control the email address registered to the account by replying to a message we send to that address, and we may ask for further information. If we cannot confirm that the request is genuine, we may decline it.
Please do not send passwords, authentication codes, or identity documents.
If you used Sign in with Apple, we cannot disconnect it for you; afterwards you can remove LineDanceHero under Settings → your name → Sign in with Apple on your iPhone.
We will handle your request in accordance with applicable privacy laws and our account deletion procedures. We cannot give a fixed time for completing a deletion.
Privacy and Personal Information Requests
You may contact us to request assistance with your personal information.
Depending on applicable law, you may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of applicable personal information
- Information about how your data is collected, used, or shared
- Withdrawal of consent for certain processing
- Other privacy rights available in your jurisdiction
To submit a privacy request, email:
Use the subject line Privacy Request and describe the assistance you need.
We may need to verify your identity before disclosing or changing account information.
Requests will be assessed and handled in accordance with applicable legal requirements.
For details, see our Privacy Policy.
Technical Troubleshooting
If LineDanceHero is not functioning as expected, you can try the following:
- Confirm that your device has a working internet connection.
- Close and reopen the application.
- Check whether an updated version of LineDanceHero is available.
- Restart your device if the problem continues.
- Check relevant device permissions if a particular feature is not working.
If the issue persists, email support@linedancehero.com with a description of the problem.
Where possible, include the app version, device model, and steps that reproduce the issue.
Please avoid deleting your account as a troubleshooting step.
Feedback and Suggestions
We’re always interested in hearing how LineDanceHero can better serve the line-dancing community.
If you have an idea for a new feature, a suggestion for improving an existing feature, or general feedback, please email:
We appreciate feedback, although we cannot guarantee that every suggestion will be implemented.
Legal Information
Please review the following documents for more information about your rights and responsibilities when using LineDanceHero.
Privacy Policy https://linedancehero.com/privacy
Terms of Service https://linedancehero.com/terms
About LineDanceHero
LineDanceHero is operated by:
Alec Tong
Operating as LineDanceHero
Ontario, Canada
Support Email: support@linedancehero.com
Website: https://linedancehero.com
We’re building LineDanceHero to make discovering dances, finding events, and connecting with the line-dancing community easier and more enjoyable.
Thank you for being part of LineDanceHero.
Quick answers: devices, uploads, and troubleshooting
Practical tips for using the app. For account deletion, privacy, and contacting us, see the sections above.
Which iPhones does LineDanceHero work on?
LineDanceHero is built for iPhone and needs iOS 16.4 or later. It is not available for Android.
What are the limits for photos and videos?
- Posts: up to 10 photos (JPEG, PNG, or WebP), each up to 10 MB, or one video (MP4 or QuickTime) up to 30 seconds and 50 MB. A post can have photos or a video, not both.
- Profile photo: up to 5 MB.
- Playlist cover: up to 5 MB.
- Venue listings: up to 8 photos, each up to 10 MB.
My photo or video will not upload
- Check that the file is within the limits above, and that a post does not mix photos and a video.
- If the app asks for access to your photos, allow it. You can also turn it on in the iPhone Settings app, under LineDanceHero.
- Check your internet connection and try again.
- If posting takes too long, the app shows a "request timed out" message and keeps what you wrote and chose, so you can simply try again.
Nearby events and venues are empty, or the app says "Location needed"
Nearby results use your location. To turn it on, open the iPhone Settings app, choose LineDanceHero, then Location. Location is optional: you can also search a city to find venues and events.
Venues and events are shared by the community, so a listing may be missing, out of date, or changed. Please confirm details with the organizer or venue.
How do I report content or block someone?
- A post: open the post's … menu and choose Report Post or Block User.
- A profile: open the profile's … menu and choose the report or block option.
- A venue or event: open its … (More options) menu and choose the report option.
- Unblock someone: go to Me → Settings → Blocked Accounts.
For a concern about a moderation decision, email support@linedancehero.com.